投诉信范文英语
[Your Name]
[Your Address]
[City, State, Zip Code]
[Email Address]
[Phone Number]
[Date]
[Company Name]
[Company Address]
[City, State, Zip Code]
Dear [Recipient's Name],
Subject: Complaint Regarding [Product/Service] [Date of Purchase/Experience]
I am writing to express my dissatisfaction with the [Product/Service] I recently purchased from your company on [Date of Purchase]. I believe that this letter will serve as an opportunity to bring to your attention the issues I have encountered, and I hope for a prompt resolution.
The Issue:
On [Date of Purchase], I purchased the [Product/Service] from your [store/location]. The product/service was advertised as [describe the advertised features or benefits]. However, upon use, I have found the following problems:
1. The [Product/Service] did not meet the specifications advertised.
2. The product was defective and required repair.
3. The service provided was substandard and did not align with the promised quality.
My Experience:
My experience with your product/service has been extremely disappointing. For instance, the [specific issue] has caused me considerable inconvenience and has not lived up to the expectations set by the advertising materials.
Request:
I kindly request the following actions to resolve this matter:
1. A full refund or replacement of the defective [Product/Service].
2. Compensation for the inconvenience caused.
3. An explanation of the steps taken to prevent such issues from occurring in the future.
Conclusion:
I trust that this letter will prompt a favorable response from your company. I look forward to hearing from you at your earliest convenience. Please feel free to contact me at [Your Email Address] or [Your Phone Number] for further discussion.
Thank you for your attention to this matter. I hope to resolve this issue amicably and restore my faith in your company's products/services.
Sincerely,
[Your Name]
10 Common Questions and Answers Related to Complaint Letter Writing
1. Q: Should I send a complaint letter to a company?
A: Yes, sending a wellcrafted complaint letter can often resolve issues more effectively than a phone call or email.
2. Q: How do I start a complaint letter?
A: Begin with a formal salutation, followed by your contact information and the recipient's information.
3. Q: What should I include in the body of a complaint letter?
A: Detail the issue, describe the specific problems you encountered, and explain the impact on you.
4. Q: How should I address the recipient in a complaint letter?
A: Use a respectful and professional tone. Address the recipient by name if possible, or use a title like "Dear Sir/Madam."
5. Q: Should I send a copy of the complaint letter to anyone else?
A: It's not necessary, but you might want to keep a copy for your records.
6. Q: How long should a complaint letter be?
A: Aim for brevity, but ensure you cover all the necessary points. One to two paragraphs should suffice.
7. Q: What should I do if the company does not respond?
A: Follow up with a polite reminder after a reasonable amount of time, typically 710 days.
8. Q: Can I include a threat in a complaint letter?
A: No, threats are unprofessional and can damage your case.
9. Q: How should I close a complaint letter?
A: End with a polite closing, thanking the recipient for their attention and specifying how you hope to resolve the issue.
10. Q: Is it better to send a complaint letter by email or postal mail?
A: Both are effective, but email is often quicker. Choose the method that you think will best get the company's attention.
