范文：
Dear Customer Service Team,
Subject: Complaint Regarding Recent Purchase
I am writing to express my dissatisfaction with a recent purchase I made from your company. I hope that you will take this matter seriously and resolve it promptly.
On [Date], I ordered [Product/Service] from your online store. The product was supposed to be delivered within [Number] days, but it arrived [Number] days late. This delay was quite inconvenient, especially since I was expecting the item for a specific event.
Upon receiving the package, I was further disappointed to find that the product was not as described. The item was [describe the issue, e.g., damaged, missing parts, incorrect color, etc.]. This does not meet the quality standards that I have come to expect from your company.
I understand that mistakes can happen, but I believe that it is important for your company to address such issues promptly. Therefore, I am requesting the following:
1. A full refund or a replacement of the defective product.
2. An apology for the inconvenience caused.
3. A commitment to improve the quality control process to prevent such occurrences in the future.
Please find the details of my order attached for your reference. I kindly ask that you respond to this email within [Number] days, so that I may proceed with the necessary steps.
Thank you for your attention to this matter. I look forward to a prompt resolution and the opportunity to continue doing business with your company.
Sincerely,
[Your Full Name]
[Your Contact Information]
[Order Number]
常见问答知识清单：
1. 投诉信应该写哪些内容？
2. 投诉信的格式是怎样的？
3. 如何在投诉信中表达不满？
4. 投诉信中应该如何提出具体要求？
5. 投诉信中是否需要提供订单信息？
6. 投诉信中是否需要表达对公司的信任？
7. 投诉信中应该如何要求对方回应？
8. 投诉信中是否需要附上附件？
9. 投诉信的语气应该是怎样的？
10. 投诉信后应该如何跟进？
详细解答：
1. 投诉信应该写明购买的产品或服务、遇到的问题、具体要求、联系方式等信息。
2. 投诉信的格式通常包括称呼、主题、正文、结束语和签名等部分。
3. 在投诉信中，应清晰地表达不满，但语气要礼貌，避免使用攻击性语言。
4. 投诉信中应提出具体的、合理的解决方案或要求，如退款、更换产品、道歉等。
5. 投诉信中应提供订单信息，以便对方核实和处理问题。
6. 投诉信中可以表达对公司的信任，但同时也要表明对当前问题的不满。
7. 投诉信中可以要求对方在一定时间内回应，并说明不回应的后果。
8. 投诉信中如有相关证据或附件，应附上，以便对方了解情况。
9. 投诉信的语气应保持礼貌和专业，即使表达不满也要注意措辞。
10. 投诉信后，可以通过邮件、电话或社交媒体等方式跟进，确保问题得到妥善解决。
