范文：
Subject: Re: Inquiry for [Product Name]
Dear [Customer's Name],
Thank you for your inquiry regarding [Product Name]. We are delighted to hear that you are considering our product for your needs.
Below is a detailed response to your inquiry:
1. Product Specifications:
Model: [Model Number]
Size: [Dimensions]
Color: [Available Colors]
Material: [Material Used]
Features: [List of Key Features]
2. Pricing:
Unit Price: [Price per Unit]
Minimum Order Quantity (MOQ): [Minimum Quantity Required]
Bulk Discount: [Discount for Larger Orders]
3. Payment Terms:
Payment Methods: [Accepted Payment Methods]
Terms: [Payment Terms, e.g., 30% advance payment, balance upon shipment]
4. Delivery:
Lead Time: [Average Lead Time]
Shipping Method: [Preferred Shipping Method]
Delivery Time: [Estimated Delivery Time]
5. Quality Assurance:
We adhere to strict quality control standards to ensure that our products meet the highest quality standards.
Each product undergoes a thorough inspection before shipment.
6. Warranty:
We offer a [Warranty Period] warranty on our [Product Name].
Warranty details are available upon request.
7. AfterSales Service:
Our customer service team is available to assist you with any inquiries or issues that may arise after the purchase.
Contact details: [Customer Service Email/Phone Number]
If you have any further questions or require additional information, please do not hesitate to contact us. We look forward to the possibility of working with you and are committed to providing you with the best possible service.
Best Regards,
[Your Full Name]
[Your Position]
[Your Company Name]
[Contact Information]
常见问答知识清单：
1. Q: What are the specifications of the [Product Name]?
A: The [Product Name] comes in various specifications, including model number, size, color, material, and a list of key features. Please refer to our email for detailed information.
2. Q: What is the price for the [Product Name]?
A: The unit price of the [Product Name] is [Price per Unit]. We also offer bulk discounts for larger orders.
3. Q: What are the payment terms for purchasing the [Product Name]?
A: We accept [Accepted Payment Methods] and the payment terms are [Payment Terms, e.g., 30% advance payment, balance upon shipment].
4. Q: How long does it take to deliver the [Product Name]?
A: The average lead time for the [Product Name] is [Average Lead Time], and the estimated delivery time is [Estimated Delivery Time] after shipment.
5. Q: What is the minimum order quantity (MOQ) for the [Product Name]?
A: The minimum order quantity for the [Product Name] is [Minimum Quantity Required].
6. Q: What are the quality assurance measures for the [Product Name]?
A: We adhere to strict quality control standards, ensuring that each [Product Name] undergoes a thorough inspection before shipment.
7. Q: What is the warranty period for the [Product Name]?
A: We offer a [Warranty Period] warranty on the [Product Name]. Warranty details can be provided upon request.
8. Q: How can I contact customer service for aftersales support?
A: Our customer service team can be contacted at [Customer Service Email/Phone Number] for any inquiries or issues that may arise after the purchase.
9. Q: Can I get samples of the [Product Name] before placing an order?
A: Yes, we can provide samples of the [Product Name] upon request. Please let us know if you would like to proceed with this.
10. Q: Do you offer installation services for the [Product Name]?
A: We do not offer installation services, but we can provide you with detailed installation instructions and support to ensure a smooth setup process.
