商务英语电话对话范文
情景一：预约会议
甲方（A）： Hello, this is John Smith speaking from XYZ Corporation. May I speak to Ms. Wang, please?
乙方（B）： Hello, this is Ms. Wang. Speaking.
甲方（A）： Good morning, Ms. Wang. This is John from XYZ Corporation. I hope I'm not disturbing you. I'm calling to schedule a meeting with you for next week. Do you have any availability?
乙方（B）： Good morning, John. No, I'm not disturbed. I am available on Monday or Wednesday. Which day would be more convenient for you?
甲方（A）： Monday works best for me. Could we meet at 10:00 AM?
乙方（B）： That sounds good. I'll mark my calendar for a meeting with you on Monday at 10:00 AM. Is there a specific topic you would like to discuss?
甲方（A）： Yes, we would like to discuss the potential partnership and the terms we can offer. I'll send over an agenda beforehand so you can prepare.
乙方（B）： Thank you, John. I'll look forward to it. Have a great day.
甲方（A）： You too, Ms. Wang. Goodbye.
情景二：询价及确认订单
甲方（A）： Hello, this is Alice Johnson from ABC Company. How can I assist you today?
乙方（B）： Hello, Alice. This is David from DEF Corporation. I was looking at your website and I'm interested in the latest model of your software. Could you provide me with a quote for 50 units?
甲方（A）： Of course, David. I can do that. Could you please provide your company details and the delivery address?
乙方（B）： Sure, here are our details: DEF Corporation, 123 Business Park, New York, NY, 10001.
甲方（A）： Thank you, David. I'll send you the quote via email within the hour. Is that acceptable?
乙方（B）： Yes, that's fine. I'll be looking forward to it.
甲方（A）： Okay, David. I'll send it to your email address on file. If you have any questions or need further information, please don't hesitate to call me.
乙方（B）： I appreciate that, Alice. Thank you.
常见问答知识清单及解答：
1. 问：商务英语电话对话中，如何礼貌地开始电话？
答： 可以使用“Hello, this is [Your Name] speaking from [Your Company]. May I speak to [Person's Name], please?”这样的开场白。
2. 问：如何在电话中确认对方身份？
答： 可以说“Hello, this is [Your Name]. May I speak to [Person's Name]? Is that correct?”
3. 问：如何礼貌地结束电话？
答： 可以说“Thank you for your time, [Person's Name]. Have a great day/weekend.”然后挂断电话。
4. 问：在商务电话中，如何表示对对方的尊重？
答： 使用礼貌的语言，如“Please,” “Thank you,” “I appreciate,” “You’re welcome,” 等。
5. 问：如何在电话中提出请求？
答： 可以使用“Could you...?”或“I would like to...”这样的句型。
6. 问：如何在电话中表达感谢？
答： 使用“Thank you for your help,” “I appreciate your assistance,” 或 “Your support is greatly appreciated.”
7. 问：如何在电话中提供信息？
答： 使用“I would like to inform you that...”或“We have some new information to share with you about...”
8. 问：如何在电话中提出问题？
答： 使用“Could you please clarify...?”或“I would like to ask if...”
9. 问：如何在电话中确认信息？
答： 使用“Just to confirm, [information], is that correct?”这样的句型。
10. 问：如何在电话中安排后续行动？
答： 可以说“I will send you an email with more details,” 或 “I will follow up with you next week regarding this matter.”
